To our Commers Water community,

Commers Water has been deemed an essential business in Executive Order 20-20 “Stay at Home” by the Governor of Minnesota. Therefore, Commers Water will remain open for business but with several new safety precautions, procedures and policies implemented which are detailed in this letter. I want to assure our customers many of the practices have been in place for many years and we are continuing to commit ourselves to preventative measures in accordance with the CDC and the Minnesota Department of Health. This includes washing hands, cleaning and disinfecting work surfaces, tools, and all other supplies on a regular basis and between all service and delivery appointments. If any of our employees becomes ill, they know it is required for them to stay home until cleared by a doctor to return.

Our water dispensing is temporarily closed at all three locations. Our showrooms are also closed, and we will be closed on Saturdays through 4/11/20. Customers are welcome to come to all three locations for curbside pick-up of salt or any other products. We will continue to honor the Saturday Salt Sale (buy 5 bags get 1 free) Monday thru Friday. When you arrive, please call the phone number of the location which is posted on the front door and complete the transaction over the phone using a credit or debit card. You will then be directed to the overhead door for a Commers team member to load your purchase into your vehicle. Additionally, we still have salt delivery service available, and this can be scheduled online at www.commers.com or by calling our Customer Service Department at (763) 252-7701.

Our Commers Water Treatment Specialists are now conducting virtual consultation meetings during the “Stay at Home” order. If you are interested in a water test or Commers products, we want to hear from you! You will still be able to call us or send an inquiry from our website. For water testing, either bring your water to our doorstep labeled with your name, phone number, and email address or a Commers Water representative will be glad to pick up the sample from your doorstep. Commers will then test your water and a virtual appointment can be conducted via teleconference or a video type meeting. Our Water Treatment Specialist will be able to navigate you through our website to present products and solutions, and of course to answer any questions you may have.

Service, installation, and delivery appointments will continue as scheduled with a couple minor adjustments. Technicians and delivery drivers will continue to wear shoe covers when inside the home, and additionally will have nitrile gloves, masks, and safety glasses. We have deemed that this will be necessary for the protection to both our service team and our customers. Our Customer Service Department will also be asking customers to put a credit card on file before appointments to limit contact between the technician and the customer. Cash and checks will still be welcome if a debit or credit card is not an option.

We understand the impact this will have on our customers, and we want you to know how much we appreciate your flexibility and understanding. I want to make sure that our customers and employees know there is nothing more important than our collective health and wellbeing. Please take care of yourselves, your loved ones and others in need. Thank you for your continued interest in Commers Water!

Robert Commers
President / CEO
Commers The Water Store